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Originally Posted by UH-Matt We dont provide any official guarantee, SLA and uptime guarantee's are not worth the paper they are written on, our uptime is superior to almost all our competitors and all we can do is promise to do our best and maintain the reliability that has allowed us to become the company we are today, unfortunately that doesnt extend to financial reward should something cause uptime to drop below the 99.99% we currently maintain. |
This is one of the things I love about UH. As Matt says guarantees like this are worthless as no one can guarantee a computer being on all the time. But their uptime, and response times to any problems (be they server related or not) is fantastic. I would choose this over an guarantee a company can't keep.
Just my two pence/cents worth
Adam