Most of my customers are older people and I find that if you confront them with something a little difficult they simply give up and try to find somebody who provides an easy option.
ijl said
Quote:
I suggest a two step submission form as mentioned by MrBen.
In the second step, provide links (and if required instructions) to a couple of the easiest, free on-line large file sending services. There is a list of some of them here (make sure you check the comments out as there are many more shown there).
Some are very simple - it's just a case of finding the one or two which offer the right balance of ease-of-use, free non-subscription use, large file allowance, etc.
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I think that is the way I will have to go. UH generously upped my upload allowance to 12mb but that is still not enough and I'm getting comments from customers a couple of times a week saying they cannot upload with my quote form. Luckily I have given them instructions to send photo by email if this happens but as I said before when they email they don't give me all of their details. :-(
quote form
Photo Renovate - Professional Photo Restoration and Retouching
Thanks for all of your input
Sandra