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Originally Posted by UH-Simon  I agree, the billing system has been a long time coming but I can assure you it’s not been a dead project, we have been working very hard to develop a bespoke system while testing all the off the shelf packages. With our business structure it's not just a case of picking up a copy of modernbill and away you go, it’s taken a lot of time but we feel we have now found a partner that can help us make this work. We're confident most of our customers will see the benefits when it launches. |
Oh for sure a billing system will be of some benefit and further reduce the need for customers to have to actually contact someone - which is a waste of everyone's time if the task can be automated. I do wonder what's so complex about your operation compared to all the other businesses (hosting or otherwise) that has made it take so long?
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Originally Posted by UH-Simon The roadmap was really an internal document for our staff but we felt that our customers may also appreciate to see what our current plans are for the short/medium term. Going by the feedback we've been receiving regarding the roadmap the majority (possibly excluding you) are happy with our plans and are looking forward to benefiting from them. |
A roadmap is great and is something any business should be communicating to it's customers along with regular updates. I just question how someone can get excited about a "roadmap" that contains nothing new or really of any huge benefit - e.g. a move from PHP4 to 5 brings lots of new potential benefits to a customer in terms of what they can do - much like a move from MySQL4 to 5 would do; or as the addition of the anti-spam appliances has done. And going by the conversations I've had with other UH customers, I'm not alone in my views.
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Originally Posted by UH-Simon We do appreciate your feedback though  |
Perhaps
We'll see won't we when it comes to survey time and what the real outcomes are compared to the results
Ben