Quote:
Originally Posted by UH-Simon  You can either leave a message on the telephone and we'll return your call asap or we have sales staff working 24/7 on our helpdesk and live chat service. I have just verified that live chat is operational at the moment so I am not sure why you had a problem using that. Give our helpdesk a try and I am sure you'll be impresses with the speed of response.. night or day. |
OK...I tried live chat twice at approx 9.15, as I said and it definitely wasnt up then.
But hey, I'm not trying to negative...I'm just concerned about support issues because when a client has an issue with their site we need to know we can get things sorted out as quickly as possible.
Are there different levels of support?
We are thinking of taking your 'Professional' reseller package.
Also, if there was an unexpected spike in bandwidth usage would you notify us of the issue before attempting to take a site down?
Thanks again..
D.