| We always recommend you use the helpdesk as your first point of contact for support as this is being actively worked 24/7 by our technical staff. Live chat is available mostly during UK business hours unless helpdesk tickets are busier than usual and then it may be unavailable to enable our staff to focus 100% on resolving the helpdesk tickets. Any account specific technical issues can only be dealt with via the helpdesk for security reasons. We have found this is the best way for our customers.
__________________ . Simon
UnitedHosting Staff For official support please use our helpdesk at UnitedSupport.co.uk UnitedHosting proudly hosting more than 20,000 sites since 1998. |