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UH-Matt · 12th July 2008, 05:06 AM

The spam filter does not filter based on senders email addresses, it is purely based on the actual content of the emails.

If emails are being incorrectly filtered then use the "Release and Report" option in your daily digest, if the issue continues then please locate the "Rule ID" in the header of the email being incorrectly considered as spam, and open a helpdesk ticket with this information so we can check the MailFoundry rules. If you need assistance finding the header or Rule ID then please also use the helpdesk.

Incorrectly filtered messages are rare and very account specific, so either way please report to our helpdesk via a ticket so we can assist you specifically.

Thank you,

12th July 2008, 05:06 AM	#2 (permalink)
UH-Matt Administrator Join Date: Oct 2002 Location: London, UK Posts: 8,127	The spam filter does not filter based on senders email addresses, it is purely based on the actual content of the emails. If emails are being incorrectly filtered then use the "Release and Report" option in your daily digest, if the issue continues then please locate the "Rule ID" in the header of the email being incorrectly considered as spam, and open a helpdesk ticket with this information so we can check the MailFoundry rules. If you need assistance finding the header or Rule ID then please also use the helpdesk. Incorrectly filtered messages are rare and very account specific, so either way please report to our helpdesk via a ticket so we can assist you specifically. Thank you, __________________ . Matt UnitedHosting Staff For official support please use our helpdesk at UnitedSupport.co.uk UnitedHosting proudly hosting more than 20,000 sites since 1998.