| Hi Colin
Between yourself and our servers are numerous routers and switches which handle the route from your PC to our server. These all have differing security filtering and prioritising, which can mean for general "ping" they may delay a response or not respond at all.
If you wanted us to look at anything specific for you to put your mind at rest, I would recommend you email us with all the specific details and we will happily analyse and offer you a more detailed response.
A true analysis for comparing hosts would be to use an uptime monitoring service to monitor page load times and availability, these types of test use multiple geographic locations and offer a true test of uptime, independant of anything else.
We ourselves use hyperspin, you can go to their website and view the rankings of all the hosts they monitor, you might be shocked at the poor uptime performance of some of those hosts you are comparing us to.
__________________ . Matt
UnitedHosting Staff For official support please use our helpdesk at UnitedSupport.co.uk UnitedHosting proudly hosting more than 20,000 sites since 1998. |