cinnamondm

Email Forwarding Q
seems to describe what I need to do. Only I can't follow the advice in the thread.

A customer of mine wants an email address to forward AND keep a copy.

Having been able to do this on two entirely separate systems I've worked on the last few years by setting a forward and then checking a box to say 'Keep a copy', just assumed this would be present here too.

Looking at the thread above, there is a suggestion to have an alias on another account the same as the actual mail account name and it is said that works.

It did sound odd to me to have the same name in two places, but I tried it anyway - and it doesn't work. I am told the alias already exists and it can't be created - which is perfectly logical and what i expected.
Or, do I need to remove the email address account, add the alias first and then re-add the email address?

Alternatively, if I have to go the route of adding 'email1@...' and have the forward to two addresses, what is the format for adding a second forward address - are they comma-separated?


Thanks

MrBen

It does work. I use it on my sites.

Add a user (e.g. user1). Then add an email alias. In the alias box type the username (user1) and in the forward to box select the user account (again user1). Then in the Forward to (outside of domain) box type the email address (comma separated if more than one). Save and job done.

You can also copy the email to multiple aliases by holding the control key and selecting the values in the list box.

Ben

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cinnamondm

Ah, thanks Mr Ben.

I've actually looked at this a different way around this time - previously I'd been looking at user-level, but have just come across the site admin level page you describe with the multi-select boxes. (I was wondering what you were on about with that as I didn't remember seeing it - quite how I missed it this morning I don't know, as I do recognise it so must have come across it while exploring my new reseller account!).

Anyway, thanks for the advice - will give that a go now.

cinnamondm

All set up OK - just waiting for customer confirmation he's got both copies as expected.

Thanks again.

Charles

Thanks MrBen for the helpful info there.