RoadMap Feedback - Page 2

silver · 17th June 2008, 09:02 PM

Quote:

Originally Posted by UH-Tony

What specific tools do you mean?

I am not really talking specifics here, but thinking back and comparing feature for feature, some of the powertools for example were not up-to-date as compared to those offering similar features. Look at e-commcere offerings for example, many sites offer mutliple packages, pre-installed, making it easier for the beginner to get up and running without any major issues.

The point I was trying to get across, and this is not a dig, is that I would "like" to see more opportunites being opened up so that customers looking at UH won't do what I did, and feature compare. In the end, I chose who I wanted to be with because it felt right for me... But I am not everyone. ( and I will admit you almost didn't get me :-))

How great would it be if they decided to join, based on service AND the fact that tools to aid them were more readily available, easier to use and more up-to-date...

Again.. not a dig, just an observation

UH-Matt · 18th June 2008, 11:07 PM

Hi silver

Are you talking most specifically about "Powertools" vs maybe "Fantastico" offered by other providers? So auto installing software and scripts?

If its NOT just about powertools, then what other features do you think we should add which we do not already have?

This is a feedback thread so im really interested to hear

Vger · 18th June 2008, 11:16 PM

A "Fantastico" installer for Ensim would be a very good thing from a hosting perspective.

I think we can forget about Power Tools, which are pretty much dead and buried.

It would probably take more effort to get Power Tools up to date, and keep it up to date, than it would be to get a Fantastico Installer that works on Ensim.

Just my 2 pennies worth.

Vger

UH-Matt · 19th June 2008, 12:30 AM

Completely agree. I know that Parallels are working on this type of change, they do not plan to work on powertools any longer and have mentioned replacements.

geebee · 19th June 2008, 03:09 PM

Quote:

Originally Posted by geebee

It would be nice if the:

Reseller summary
and
DNS zone list

listed sites in alphabetical order by default.

It'd be pretty sweet if the reseller summary and the usage reports could also be sorted manually by "used (MB)", "quota (MB)" and "available (MB)" or by whatever the relevant headings are on the specific pages.

ignore me... it seems i've been doing the same to these features all along

silver · 22nd June 2008, 08:55 AM

I would agree with Vger here, that a Fantastico Installer would be a nice addition.

I am not sure how easy this would be for the UH guys, but maybe one thing to look at would be to look back at the pre-sales questions and see if there is a common trend in the types of questions being asked before people join. For those that did not join and go elsewhere (more fool them), there must have been a reason.

More feedback from others here would be nice. I know not everyone with UH may check these forums, so how about sending out a survey to all UH members?

pursuit · 22nd June 2008, 10:26 PM

someone just posted a question asking osCommerce admin url, which reminds me that it would be good if UH change this URL:

http://domain.com/admin/

not to point to the site control panel as default. It's been causing conflict with some other applications. for example, osCommerce, you must type in:

http://domain.com/admin/index.php

to get to osCommerce admin area, or you are confronted with the site control panel login page.

Charles · 22nd June 2008, 10:47 PM

Quote:

Originally Posted by pursuit

someone just posted a question asking osCommerce admin url, which reminds me that it would be good if UH change this URL:

http://domain.com/admin/

not to point to the site control panel as default. It's been causing conflict with some other applications. for example, osCommerce, you must type in:

http://domain.com/admin/index.php

to get to osCommerce admin area, or you are confronted with the site control panel login page.

This should be a fairly easy change for Parallels. UH might be able to do it but I am not sure.

Thanks for the RoadMap as it is nice to see where UH is headed in the way of updates and what not.
I know that some of the stuff may not be set in stone as things could changed between now and then.

Vger · 22nd June 2008, 10:58 PM

Well, with osCommerce it is always best to rename the 'admin' folder anyway, before password protecting it. But perhaps you are referring to the Power Tools install.

Vger

Charles · 24th June 2008, 03:15 AM

I would like to see secure SMTP in the plans.
I went to setup an email address using IMAP and was able to receive but couldn't send as I had SSL checked off. I looked and looked on the forums then found that secure SMPT is not support as of yet.

Secure IMAP and POP is supported from what I have read.

pjrobertson · 1st July 2008, 07:53 AM

Hi,
I would like to see a space / disk quota upgrade sometime soon

Yesterday, I persuaded a friend to leave dreamhost and move over to UH because I've been so impressed. We were (still are) setting up the new site from backups, and we went straight over the 200MB limit (I know we can pay for more, but 200MB should be plenty once everything has been set up)

Looking back at dreamhost I see they have a 50GB limit! (now THAT is overselling!) for ~£5
BT (British Telecom) have increased the monthly bandwidth of their accounts starting today (yay!) which shows more and more data is on the internet. Now I just need somewhere to put it

I'm not asking for the data limit to be increased to 50GB but maybe doubled so the bronze package would have 400MB of space?

EDIT: I've just seen that dreamhost increase the storage by 2GB a week! If UH increase the storage by 2GB every 10 years I'd be happy

I hope my friend realises that UH is still better

Thanks

Vger · 1st July 2008, 01:30 PM

Allocations such as those provided by Dreamhost are pure fantasy. If anyone ever tried to take them up on it and use them to the full they'd find they were up against their "Acceptable Use " policy.

The things that are common to "Acceptable Use" policies is that, apart from mentioning them on the website, they are often hard to find and if you can find them they are suitably vague.

Vger

pjrobertson · 1st July 2008, 01:41 PM

Quote:

Originally Posted by Vger

Allocations such as those provided by Dreamhost are pure fantasy. If anyone ever tried to take them up on it and use them to the full they'd find they were up against their "Acceptable Use " policy.

The things that are common to "Acceptable Use" policies is that, apart from mentioning them on the website, they are often hard to find and if you can find them they are suitably vague.

Vger

I think that's one of the reason why my friend wanted to move.
With technology developing so rapidly nowadays, I still think a disk space upgrade would be great

desquinn · 1st July 2008, 01:59 PM

I think that a disk allocation upgrade would be no bad thing. I know with hosts that oversell we are not comparing like with like but disk space is becoming "cheaper" so it would be nice to have a bit more space bundled in. it is not so much a concern for me but i can see that it is a factor for some.

UH-Tony · 1st July 2008, 05:26 PM

While disk space certainly has grown cheaper, keep in mind that these are some concerns involved with increased disk space allocations:

1. Good server quality disks are not the kind you usually see for 500gb/£60

2. The CDP backup system we utilize adds much additional costs for every 100gb of data being backed up.

3. 1U servers only have so much space for hard drives

4. Upgrading primary drives (the only disk that the control panel system utilizes easily) would need to be done via migrations instead of in-place.

desquinn · 1st July 2008, 06:21 PM

Tony,

This is why I put "cheaper" in quotes

I appreciate that an extra 200GB of space on a server probably translates to 4 x 200GB with mirrors and CDP space being taken into account. Can disk imaging tools not replace the need for migrations? Therefore 500GB disks could be swapped for 1TB or even 750GB versions?

As I said it would be nice and I can see why others ask for it all the time

pjrobertson · 2nd July 2008, 07:37 AM

Quote:

Originally Posted by UH-Tony

While disk space certainly has grown cheaper, keep in mind that these are some concerns involved with increased disk space allocations:

1. Good server quality disks are not the kind you usually see for 500gb/£60

2. The CDP backup system we utilize adds much additional costs for every 100gb of data being backed up.

3. 1U servers only have so much space for hard drives

4. Upgrading primary drives (the only disk that the control panel system utilizes easily) would need to be done via migrations instead of in-place.

Thanks for the details Tony

Maybe just a minor disk upgrade then? An extra 50 / 100MB for each account?
I still hope you're thinking about it and haven't ruled it out completely!

Are there ANY disk upgrades planned in the next year?

UH-Simon · 2nd July 2008, 08:05 AM

Quote:

Originally Posted by pjrobertson

Are there ANY disk upgrades planned in the next year?

No plans at the moment but these things can change.

pjrobertson · 11th July 2008, 09:52 AM

...sorry for bringing up the 'disk space' subject again, but I've thought of another idea (if there definitely AREN'T any plans for a space upgrade any time soon)

I thought I'd save some space by gzipping some unused file and downloading them, the problem is that in the process of gzipping, my disk space becomes full

sda2: write failed, group block limit reached.
gzip: stdout: Disk quota exceeded

How about making it possible to go over the disk space allocation (in my case, it would only be for a few minutes!) and just monitoring the usage over every month and charging extra when required?
- similar to the bandwidth system where you charge extra if we go over.

It would be nice to have a bit of 'extra space' for things like backing up just when we need it

UH-Simon · 11th July 2008, 10:10 AM

Hard limits on disk quotas play an important part in keeping the servers online and responding normally. Bandwidth can go over the quotas and have no negative affect on the server, if however just a few sites went over their disk quotas and caused the server to run out of diskspace then you end up with a crashed server and a nightmare to try and get things back and running.