Vger

There are a few things which annoy me about the current Kayako Help Desk system, which perhaps can be fixed:

1. Previous support tickets are listed in reverse order - so to view the latest I have to go to the last page and not the first.

2. When replying to a support ticket I cannot view the thread of that support ticket. With WHMCS, which we use, you can view all previous tickets in that thread below the response you are typing.

3. If I wish to view something else on the UH site while I am typing the support ticket e.g. prices I cannot do so because that new page always opens in the support ticket window. This happens even when I have minimised IE and opened a completely new browser window (not just a tab).

Vger

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Working with computers is a bit like getting old - the longer you're around the more wrinkles you find!

webbcite

Agreed. I would also like to see the ticket listing from newest to oldest to avoid having to scroll through pages to get to the current.

Is there a setting on our end to set to reverse the sort order?

desquinn

I mentioned this many months ago (Aug 07) and UH said they would pass it on the developers.

UH-Matt

We always pass our feedback on where required.

I believe a lot of these things are likely fixed in Kayako, but due to some heavy customisation we are a little way off the latest stable release of the software.

We have a scheduled upgrade of the helpdesk for AUGUST, so I would expect to see most of these suggestions filled in a few weeks time.

Once we have completed the upgrade (which will be announced as it will require an hour or so of helpdesk downtime) then I will revisit this thread to see if its fixed those points

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Matt
UnitedHosting Staff

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