pursuit

last night a customer from France was kind enough (evidence of Anglo-French relationship entering a new era?) to email me to report a Internal Server error on a site (osCommerce) when he was browsing to find a gift.

After a quick review of the site, I determined the error only occured when browsing a particular sub-category, so there's no question of faults site-wise or in scripts. I then looked at that sub-category at the admin side. At first it appeared there was nothing unusual. I tried to move the products under that sub-category one by one while kept checking the shop front. It finally turned out that a single product was causing the dreadful Internal Server Error.

I post it here because I think it is quite unusual, and one may tempt to report it to UH when it's nothing to do with the server:

1. there's no trace of recording of this error in the error.log (unless UH could see something that we can not see);
2. the suspected 'corrupted' product can be viewed just fine at admin side.

Simon

I assume the "bad" product contained some invalid characters that caused the ouput to fail. Try changing the text to a simple text string "This is a test" and/or change the images temporarily on the page, you should be able to work out what is actually causing the problem.

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Freelance PHP Programming
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pursuit

What Simon said could be possible although I could not think or aware of any character and/or image that would make the server so unhappy. once identified, it is the shop owner's job to sort it out.
btw, I have a copy of the site on my local server from some months ago that did not have the problem.

Simon

I'm assuming your local server isn't centos with the same config file and apache/mysql versions as UnitedHosting so there could be any number of differences that cause the 2 servers to output differently

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Freelance PHP Programming
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