MrBen

Can you not download the logs manually for now via your FTP client and then ask the creator of Summary for assistance in configuring their product? None of us have seen Summary before so it's an added complication.

Ben

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desquinn

Ann, If you have ruled out the authentication side of things then can you confirm the URL that I gave earlier does not work with summary. I have mentioned it a couple of times now but you have not confirmed whether it works or not.

to restate, using a command line ftp client with correct authentication the 1st URL below did NOT work. However the second URL DID work ok.
Relative URL -Failure
ftp://goose.xssl.net/var/log/httpd/error_log
URL with recursion up directory tree - Success
ftp://goose.xssl.net/../../var/log/httpd/error_log

change goose to your server name and try. If this and authentication is checked out, then you can only go back to the summary developers and query how their application works as myself and others have suggested.

Hope this helps and please let us know how you get on.

comedy79

Thanks, Ben
Yes, I could do that, and will do it if I can't get them by tomorrow night.

My confusion lies in the fact that I can log in happily via FTP and see the log files, but Summary is being refused access with the same login details. Summary has worked with other hosts, so there's some simple little thing that needs tweaking.

I do appreciate the time and effort everyone here has put into trying to assist me with this problem but will post a ticket with UH, I think.

Ann

desquinn

Ann,

I guess I will give up on this one too as you are not replying to my suggestion. Best of luck with support and I hope you get it sorted. For my own curiosity and everyone else's, if you do get a successful conclusion please post back the answer.

UH-Tony

Ann,
You should give desquinn's suggestion a try as using an FTP address such as this would have been my suggestion as well:

ftp://yourdomain.com/../../var/log/httpd/

This will mean that once you are logged into the FTP account and reside within the home directory of the site admin at /home/siteadminuser/ it will then move up two directories to "/" and then down into /var/log/httpd/ where the log files exist.

If this still doesn't work, please open a support ticket and I will simply make a symlink (shortcut) within the site admin home directory so that the path /home/siteadminuser/var/log/httpd/ will translate to the /var/log/httpd/ directory.

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Tony
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percepts

try

ftp://ftp.mydomain.com//var/log/httpd/access_log.1

note the // after your domain name

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percepts

did that work? It should have because if you had read the summary manual, you would have found that it tells you to use // after domain name when using fully qualified ftp URLs

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comedy79

Bingo!

This works perfectly.

My thanks to you and everyone who posted suggestions.

comedy79

Thanks, Tony.

I have found that putting '//' rather than '/' after the domain name works, so I won't have to open a ticket after all. This is probably the result achieved by your suggestion, but I just didn't pick up on it.