A Very Odd Problem: Images not saveable with proper extension

mommie_geek · 17th November 2003, 03:54 PM

Here is my problem:

I have some images that I created that are to be "shared" for websites and journals. However, when someone calls up the image and does a right-click "save as . . ." or tries to select from the IE 6.0 pop up menu to save the image, the only option they receive is to save the image as an untitled .bmp file (no matter what the format of the image).

Interestingly enough, the right-click "save as..." works fine in my main web site; this issue only seems to be happening on one of my subdomains.

Here are a few examples (follow the link and try a right-click "save as..." on the pictures):Example Picture One (Large .JPG)

Example Two, Smaller Picture .JPG

Example Three Small .gif

Is there a setting on the subdomain that I missed, or do I have to configure an .htaccess file? I'm totally flummoxed by this issue!

UH-Simon · 17th November 2003, 04:00 PM

I have been unable to re-create this problem in IE6 using the links you provide. Moving to webmaster lounge for more people to test.

SlaartiBartfast · 17th November 2003, 04:20 PM

Yep, I can only save as bmp.

The example urls are all direct links to the images. Have you tried putting the images within an html page and seeing if you get the same problem when right-clicking images on the html page?

mommie_geek · 17th November 2003, 04:29 PM

Yes, the results are the same in an HTML page.

Here is a page to use:

http://michele.thebumbargers.com/icons.htm

or http://michele.thebumbargers.com/iconography.php

Edited To Add: I've also had some others testing this. And they are all receiving the exact same results. They can not save the images as anything other than a .bmp

UH-Simon · 17th November 2003, 04:32 PM

This rings a bell for some reason. I will have a look through my notes to see if I can find out more.

Vger · 17th November 2003, 04:43 PM

I've gone to the url's mentioned, and see jpeg files which offer to be saved as jpegs when right-clicked. I don't see any icon files '.ico', but if I did then I would only be able to save them as BMP files because that's basically what they are. The only way I could save them in another file format would be if I were to add the file type '.ico' to recognised file types in a programme such as Photoshop. Rhea

Nightfire · 17th November 2003, 04:46 PM

I'm also getting the same problem on my site. I can't download them either as it says I don't have permission in my ftp program. I've also tried getting the images from my cache, but they're still the untitled.bmp files

Vger · 17th November 2003, 04:52 PM

The files I'm seeing are jpeg files, around 28K, and 100x100 pixels, which I can either save as jpeg or bmp. Icons, strictly speaking, are 16x16 pixels, have the '.ico' file type, and less than 1K in file size. Rhea

mommie_geek · 17th November 2003, 04:58 PM

I should probably explain what I mean by "icon" ... I don't mean Windows icons or that sort of thing.

The small, personalized .jpeg's and .gif's that people use in their online journals and for fan sites are often referred to as "icons" in fandom terms. So, no, you won't be seeing any ".ico" files.

mommie_geek · 17th November 2003, 05:01 PM

I set up two dummy .htm pages with an assortment of images on them.

The first is here: http://www.thebumbargers.com/test/test.htm

The above link is located on my main domain. Those files will save as either .jpg or .gif when right-clicked.

The second link, below is on my subdomain. These are the ones that will only save as .bmp files.

http://michele.thebumbargers.com/test/test.htm

I used the exact same pictures, HTML code and directory structure for both pages. The only difference is that one is on the domain, and one is located in the subdomain.

Edited To Add: I did see your response, Simon. I just added the pages and the links so that there is a comparison between the main domain and the subdomain. I'm hoping it helps with figuring out and solving the problem.

Vger · 17th November 2003, 05:05 PM

You're missing out on creating your own icon (favicon.ico) for your site and uloading it to your htdocs folder. Then, when someone with ie4 thru to 6 (but not 6 itself) clicks on 'add to favourites' it gets saved with your own icon next to it, and not the standard windows icon. It also gets rid of all of the error messages (can't find favicon.ico) in your log files! Rhea

SlaartiBartfast · 17th November 2003, 05:08 PM

Quote:

This rings a bell for some reason. I will have a look through my notes to see if I can find out more.

Simon/Matt, Do you think it might have something to do with the Ensim subdomain 'bug' (wildcat performance? - relates to image caching) ??

mommie_geek · 17th November 2003, 05:09 PM

Quote:

Originally posted by Vger
You're missing out on creating your own icon (favicon.ico) for your site and uloading it to your htdocs folder. Then, when someone with ie4 thru to 6 (but not 6 itself) clicks on 'add to favourites' it gets saved with your own icon next to it, and not the standard windows icon. It also gets rid of all of the error messages (can't find favicon.ico) in your log files! Rhea

I'm not trying to create icons for favorites. I just want people to be able to right-click the image and save as .jpg or .gif (the original format of the image(s) ) These are images for downloading for personal use - and some images of my daughter for family and friends.

Vger · 17th November 2003, 05:16 PM

I've gone to both sites, the main domain and the sub-domain, and can save as either bmp's, gifs or jpegs on both of them, so it's not an image caching on sub-domain problem. Maybe it's a difference in how the browser is handling images. I used to get this problem with saving images from sites when I used Internet Explorer 5.5, but now I use Internet Explorer 6 it doesn't happen any more. Maybe this is the solution? Rhea

Vger · 17th November 2003, 05:18 PM

Didn't mean to annoy anyone about the .ico or favicon.ico thing - it's just that the use of the favicon.ico thing is a useful marketing tool and it's free! Rhea

UH-Simon · 17th November 2003, 05:21 PM

Looks like this is another bug in the way that subdomains have been implemented in Ensim. We have seen this problem before but I cannot for the life of me find the forum post. I will see if anything can be done.

Vger · 17th November 2003, 05:29 PM

Simon - if I can save these images, from the subdomain, in their correct format, it can't be an Ensim bug! I'm sure now that it's related to different browser versions. When I used to use IE4, then IE5 and lastly IE 5.5 I used to have this problem, but it doesn't exist with IE 6. I'm going to go check Netscape 7, and then I'll post how Netscape handles the links. Rhea

Vger · 17th November 2003, 05:33 PM

Okay, the subdomain images work fine in Netscape 7 too. Shame I don't have the Opera Browser any more, because you can set that to behave like netscape or i.e.4, or i.e.5 etc., Anyway, what can I say - it works for me! Rhea

mommie_geek · 17th November 2003, 05:41 PM

Rhea - are you using MAC or Windows?

Because I'm wondering what's different for you that's not working for other folks. Everyone else that I've spoken with so far is on Windows.

As a matter of fact, I just ran around my dept. here at work and checked on all the PC's. We are running Windows 2000 SP4 and IE 6 SP1 on all of our systems.

At home, our systems are running Windows XP SP1 and IE 6 SP1.

Could everyone who has tried to do this possibly post what OS you're using and what browser? It may help to narrow things down a bit :-)

UH-Simon · 17th November 2003, 05:44 PM

Sorry, not an Ensim bug, it's more to do with how Ensim have implemented subdomains (just like the caching issue). This problem does occur in my IE6 (Windows 2000 SP4 and IE SP1).